Agenda item

Report of the Director of Transformation and Partnerships

The Committee considered a report of the Director of Transformation and Partnerships which presented progress against the council’s corporate basket of indicators (PIs), Council Plan and service plan actions and reported other performance issues for the first quarter of the 2016/17 financial year, covering the period April to June 2016 (for copy see file of minutes).

The Corporate Scrutiny & Performance Manager highlighted the key performance achievements for the quarter which included; council tax collection rates, income received from solar panel installations, telephone calls and customer access point footfall.

Key performance issues for the quarter included processing times for council tax reduction and housing benefit claims; average days sickness per full time equivalent, percentage of performance appraisals completed and percentage of FOI and EIR requests responded to within 20 days.

Councillor Armstrong added that he found the level of sickness absence continues to be too high, with almost half of employees accounting for 11 days+ of absence. In addition he added that he was concerned that not all appraisals were being completed on time and suggested that it would be useful to receive further information.

Resolved:

That the content of the report be noted.