Meeting: Health Scrutiny Sub-Committee (County Hall, Durham - Committee Room 2 - 03/10/2005 10:00:00 AM)
Item: A7 Issues from the Patient Advice and Liaison Service - Durham and Chester le Street PCT:PALS Annual Report
| Health Scrutiny Sub-Committee
3 October 2005
Durham and Chester-le-Street PCT - Quarterly Report from the Patient Advice and Liaison Service |
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| Report of Head of Overview and Scrutiny |
Purpose of Report
1. To explain the latest quarterly report from the Patient Advice and Liaison Service (PALS) Service relating to the Durham and Chester-le-Street Primary Care Trust.
Background
2. The Durham and Chester-le-Street Primary Care Trust PALS report for the period 1 st January 2004 to 31st March 2005 indicates a number of key themes which may be of interest to the Health Scrutiny Sub-Committee. The themes were:-
- Dental Services - there has been a steady number of contacts in relation to obtaining NHS Dental GP Registration and/or emergency treatment (30).
- Access to GP appointments - there have been nine cases in relation to access to GP appointments, five of which were resolved almost immediately following liaison with the relevant practice manager.
- Access to PCT Services - there have been seventeen cases of various nature across a number of PCT services including podiatry, physiotherapy and equipment. There were three wheelchair issues about the delay in receipt of equipment which were resolved as a result of a small non-recurring allocation being agreed.
- Therapy Services - two issues were highlighted in relation to physiotherapy services relating to appointment system problems. Both issues were actioned.
- Attitude - three issues were raised about the attitude of staff.
Recommendation 3. You are asked to note this report.
| Contact: Ian Mackenzie Tel: 0191 383 3506 |
Attachments
Item 7 pdf.pdf