Meeting documents
Corporate Scrutiny Sub-Committee (DCC)
Friday 30 July 2004
Meeting: Corporate Scrutiny Sub-Committee (County Hall, Durham - Committee Room 1a - 30/07/2004 01:00:00 AM 30/12/1899 10:00:00 AM)
Item: A3 Performance Management Report
| Corporate Scrutiny Sub - Committee |  |
| Report of the Head of Corporate Policy |
Purpose of the Report
1 The purpose of this report is to provide an update end of year (2003/4) performance for the Best Value Performance Indicators for corporate indicators.
Comments
2 Attached is the Effective Corporate Management section from the Corporate and Best Value Performance Plan, published at the end of June 2004. This gives a summary of performance of the County Council in progressing actions and meeting targets for our priority areas of concern.
3 The reports focuses on key achievements over the last year for our key priority areas, and details performance under the relevant Best Value Performance Indicators. As Members will see there has been good progress in most areas.
4 The second part of the section gives our Plans for 2004/5 - 2006/7, and details planned actions and targets for our priority areas. There is a detailed Action Plan for giving actions and targets for our Medium Term Priorities for Improvement for 2004/7. This incorporates planned work under the Embracing Change programme.
5 Also enclosed is the table of BVPIs, with 2003/4 out-turn figures for all Corporate indicators and targets for the next 3 years. Good overall progress can be seen, with some notable successes (BV12 - sickness absences). However, there was a particularly disappointing result for the User Satisfaction Survey for overall satisfaction with Council services.
Recommendations
6 That :
(i) Members note the contents of this report
(ii) Monitor progress for the Medium Term Improvement Action Plan and towards meeting BVPI targets over the next year
(ii) Monitor progress for the Medium Term Improvement Action Plan and towards meeting BVPI targets over the next year
| Contact: Ann Campbell Tel: 0191 3833929 |
Our Performance in 2003/4
Effective Corporate Management
We are focusing on five corporate management objectives
We are committed to effectively managing our resources and ensuring that future strategic plans respond to identified needs and aspirations. Our ‘Embracing Change’ programme continues to address the main issues arising from the 2002 CPA corporate assessment and provide a co-ordinated approach to delivering the changes that will help the council to achieve its ambition.
The continued provision of high quality services and the ability to improve service delivery relies on strong corporate governance from both elected Members and officers and good working arrangements with a wide range of partners. During 2003/04 the Council achieved considerable improvement to its services, which was reflected in an overall service performance score of 4 out of 4 in the updated CPA scorecard in 2003. The Council received an overall judgement of ‘GOOD’ in 2003.
Priorities for Improvement (2003/04)
Following our Corporate Performance Assessment in 2002, the County Council agreed its corporate priorities for improvement in 2003/4 and these were:
· Further development of the Council’s framework for strategic and financial planning and performance management
· Further development of equalities and equal opportunities strategies, which will contribute to our progress to meeting the Equality Standard and requirements of the Disability Discrimination Act (DDA)
· Further development of support for LSPs, looking to increase community engagement and involvement to improve the capacity of communities to participate in democratic and service delivery processes
· A review of the organisational structure and leadership to ensure that the council has the capacity to deliver its future plans
· Further development of equalities and equal opportunities strategies, which will contribute to our progress to meeting the Equality Standard and requirements of the Disability Discrimination Act (DDA)
· Further development of support for LSPs, looking to increase community engagement and involvement to improve the capacity of communities to participate in democratic and service delivery processes
· A review of the organisational structure and leadership to ensure that the council has the capacity to deliver its future plans
Our Performance against priorities (2003/4)
Our Key achievements in 2003/2004 include:
Development of the Council’s framework for strategic and financial planning and performance management
· Agreement of a Medium Term Financial Plan (2004/05 - 2006/07) to underpin our 3 year strategy.
· Procurement of a corporate performance management software system, which will help the Council to develop an effective mapping framework for improvement planning activity and be the basis for operational planning and monitoring of actions plans and performance in the future
· Introduction of improvement plan monitoring in 2003/4, which will be improved on with the new software system in 2004/5
· Considerable progress with our Risk Management arrangements. A Risk Management Policy Strategy, Risk Management Strategy and an Action Plan of improvement were agreed, as well as a Register of Significant Strategic Risks.
· Completion of a review of our Council’s Procurement Strategy.
· Achievement of £2.2million savings in 2003/04 towards the procurement driven efficiency savings target across all Council Services of £10million for 2002/7. From April 2004, a revised target is in place to achieve £33.974 million by 2007/8
· Procurement of a corporate performance management software system, which will help the Council to develop an effective mapping framework for improvement planning activity and be the basis for operational planning and monitoring of actions plans and performance in the future
· Introduction of improvement plan monitoring in 2003/4, which will be improved on with the new software system in 2004/5
· Considerable progress with our Risk Management arrangements. A Risk Management Policy Strategy, Risk Management Strategy and an Action Plan of improvement were agreed, as well as a Register of Significant Strategic Risks.
· Completion of a review of our Council’s Procurement Strategy.
· Achievement of £2.2million savings in 2003/04 towards the procurement driven efficiency savings target across all Council Services of £10million for 2002/7. From April 2004, a revised target is in place to achieve £33.974 million by 2007/8
Development of equalities and equal opportunities strategies, which will contribute to progress to meeting the Equality Standard and DDA
· Agreement of our Corporate Equalities and Diversity Plan, which was amended and finalised following extensive consultation and published in March 2004.
· Achievement of Level 1of the Equality Standard in March 2003, with an expectation that achievement of Level 2 will be confirmed as at March 2004.
· Continued implementation of an equalities and diversity training programme. By March 2004 over 1800 staff had received awareness training.
· Agreement in April 2004 of a contract with a private company to supply the translation of Council documents into other languages as required.
· Achievement of Level 1of the Equality Standard in March 2003, with an expectation that achievement of Level 2 will be confirmed as at March 2004.
· Continued implementation of an equalities and diversity training programme. By March 2004 over 1800 staff had received awareness training.
· Agreement in April 2004 of a contract with a private company to supply the translation of Council documents into other languages as required.
Development of support for Local Strategic Partnerships looking to increase community engagement and involvement to improve the capacity of communities to participate in democratic and service delivery processes
· Agreement of the County Durham Strategic Vision by the CDSP in February 2004. This is the Council’s official community strategy and it is due to be formally launched later in 2004. The Vision identifies twelve key challenges and we are taking the lead in several of them.
· Continued support for the countywide LSP framework, with a Cabinet Member and lead Chief Officer for each district LSP, and contributions to the preparation of community strategies by each LSP.
· Ongoing research and consultation with communities across the County, with the aim of developing a Consultation Strategy for DCC that will ensure effective engagement with all communities. The consultation strategy is due to be finalised later in 2004.
· Agreement of an Access to Service Strategy as a joint exercise with all of the district councils and linked to the joint work by the e-government partnership.
· Agreement of the County Council’s draft Customer Services Strategy, which will be led by the newly designated Director of Customer Services to reflect the links between IT and effective access to services
· Continued support for the countywide LSP framework, with a Cabinet Member and lead Chief Officer for each district LSP, and contributions to the preparation of community strategies by each LSP.
· Ongoing research and consultation with communities across the County, with the aim of developing a Consultation Strategy for DCC that will ensure effective engagement with all communities. The consultation strategy is due to be finalised later in 2004.
· Agreement of an Access to Service Strategy as a joint exercise with all of the district councils and linked to the joint work by the e-government partnership.
· Agreement of the County Council’s draft Customer Services Strategy, which will be led by the newly designated Director of Customer Services to reflect the links between IT and effective access to services
A review of the organisational structure and leadership to ensure that the Council has the capacity to deliver its future plans
· Implementation of the action plan arising from the organisational review, which was completed in 2003. The new organisational structure was formally launched on 29th March 2004 and its implementation will be reviewed later in the year.
Other Key Achievements in 2003/2004 include:
· Introduction of the ‘Countywide’ newspaper in July 2003, which is circulated to all households in the County every 2 months.
· A significant increase in the level of e-enabled transactions, which increased from 55% to 93% in 2003/04.
· A significant increase in the level of e-enabled transactions, which increased from 55% to 93% in 2003/04.
What we did not achieve in 2003/2004
· The development and implementation of a consultation strategy, which has been delayed to allow the Council time to ensure that the strategy makes all appropriate links to other developments across the County Council
Our Key Performance Indicators
| For copies of Performance Indicators plese refer to word document or hard copy records | | | | | |
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Our key priorities for improvement for Corporate Management in 2004/05-2006/07 are:
· Implement and progress the Corporate Equalities Plan with actions to achieve level 3 of the Equalities Standard by March 2005.
· Continue to develop the Council’s corporate framework for strategic and financial planning and performance management.
· Improve community engagement and increase the capacity of our communities to participate in democratic and service delivery processes.
· Agree and implement a co-ordinated strategy for the development of services to customers within the context of the countywide Access to Services strategy.
· Improve co-ordination of Business Support Services to ensure a joined up approach in delivering the organisational and cultural changes that are required.
· Develop the people strategy.
· Continue to develop the Council’s corporate framework for strategic and financial planning and performance management.
· Improve community engagement and increase the capacity of our communities to participate in democratic and service delivery processes.
· Agree and implement a co-ordinated strategy for the development of services to customers within the context of the countywide Access to Services strategy.
· Improve co-ordination of Business Support Services to ensure a joined up approach in delivering the organisational and cultural changes that are required.
· Develop the people strategy.
Our Investment priorities are:
· Equalities and Diversity
· Customer Services Strategy/ Access to Services
· Customer Services Strategy/ Access to Services
ACTIONS FOR IMPROVEMENT (2004/05 - 2006/07)
Against our key priorities we have identified the following actions for improvement.
| C1: Agree and implement the Corporate Equalities Plan with actions to achieve level 3 of the Equalities Plan by March 2005 |
| Actions (2004/5)Targets |
| Progress the Action Plan to achieve Level 3 of the Corporate Equalities Plan, as detailed in Appendix CBy March 2005 |
| C2: Continue to develop the Council’s corporate framework for strategic and financial planning and performance management |
| Actions (2004/5)Targets |
| Implement the Software Performance system across Council for monitoring BVPIs and to improve our service planning for the future.Initial implementation commencing in June 2004. BVPI monitoring and reporting facilitating the new system from September 2004. |
| Implement the risk management software system linked to our audit system and develop corporate risk management arrangements in line with the agreed Risk Management Strategy. Train recently designated service risk managers in the use of the software system during 2004. Identify the council’s risk reporting and monitoring needs and assess how this can be met by MAGIQUE (software system) by September 2004. Establish roles and responsibilities for all parties relating to risk including the corporate and service risk managers, chief officers, members, internal audit, project managers, by September 2004. |
| C3: Improve community engagement and increase the capacity of our communities to participate in democratic and service delivery processes |
| Actions (2004/5)Targets |
| Programme of Community events to improve the County Council’s engagement with communities across the Council. Throughout 2004/5 |
| C4: Agree and implement a co-ordinated strategy for the development of services to customers within the context of the countywide Access to Services Strategy |
| Actions (2004/5)Targets |
| Agree new structure for Customer Services By March 2005 |
| Revise implementation Plan for Customer Services Strategy By March 2005 |
| C5: Improve co-ordination of Business Support Services to ensure a joined up approach in delivering the organisational and cultural changes that are required |
| Present the Final Report from Best Value Review of Business Support Services to Members, including an improvement action plan.By end July 2004 |
| Implementation of Action Plan. 2004/05 onwards |
| C6: Develop the People Strategy |
| Actions (2004/5)Targets |
| Finalise the People Strategy for endorsement by Cabinet, following extensive consultation. By October 2004 |
| Review current appraisal arrangements across the County Council, and develop a corporate system, which will be built into the overall performance management arrangements for the County Council.By March 2005 |
| C7: Ensure implementation of the IEG strategy to achieve 100% by 2005 |
| Actions (2004/5)Targets |
| Install software for Customer Relationship Management (CRM) and demonstrate that we can log and manage service requests across four local authoritiesAugust 2004 |
| Extend CRM to three remaining authorities in the County.January 2005 |
| C8: Ensure achievement of the LPSA targets by March 2005 |
| Actions (2004/5)Targets |
| Take corrective action to achieve LPSA targets. By end of March 2005 |
| C9: Review the communications strategy, both internal and external, and develop a co-ordinated approach to consultation |
| Actions (2004/5)Targets |
| Finalise the Consultation Strategy following extensive consultation and a number of high profile events to engage with the public and specific communities in the County. See C3 above.Complete by March 2005 |
| Review the communications strategy taking account of the work on the Consultation Strategy.Complete by March 2005 |
| C10: Support the development of the County Durham Strategic Partnership and the development and delivery of a County Durham Strategic Vision |
| Actions (2004/5)Targets |
| Organise a public launch of the County Durham Strategic VisionLaunch event to be held in July/ August 2004 |
| Organise a public State of the County event to demonstrate progress against the 12 Vision ChallengesTo prepare for the event, planned for May 2005 |
| Ensure agreement of the second LPSA by the CDSPBy March 2005 |
Other Links -
· Access to Service Strategy
· Asset Management Plan & Capital Strategy
· County Durham Strategic Vision
· Community Development Strategy and Action Plan
· County Durham Sustainable Development Strategy
· Medium Term Financial Plan
· Sustainable Communities Guide
· Procurement Strategy
· Race Equality Scheme
· Risk Management Strategy
· Asset Management Plan & Capital Strategy
· County Durham Strategic Vision
· Community Development Strategy and Action Plan
· County Durham Sustainable Development Strategy
· Medium Term Financial Plan
· Sustainable Communities Guide
· Procurement Strategy
· Race Equality Scheme
· Risk Management Strategy
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Attachments
Corp BVPIs 2003-2004 Actuals Table BVPP.xls;
Corporate Performance in 2003-4 July 04.doc;
Corporate Report - Cov Rep.doc