Meeting: Corporate Scrutiny Sub-Committee (County Hall, Durham - Committee Room 2 - 27/11/2006 10:00:00 AM)
Item: A4 Corporate Risk Management - Report of the Quarter Period July-September 2006
Scrutiny Sub-Committee for Corporate Management Issues
27 NOVEMBER 2006 Corporate Risk Management |
Report of the Deputy Chief Executive on behalf of the Corporate Risk Management Group |
Purpose of Report
Contact: David Marshall, Corporate Risk Manager on behalf of the Corporate Risk Management Group - Tel: 0191 3835726 |
Cabinet 23 NOVEMBER 2006 Corporate Risk Management Report of the Quarter period July - September 2006. |
Report of the Deputy Chief Executive on behalf of the Corporate Risk Management Group |
1. Purpose of Report
The purpose of this report is to provide an update on the work carried out by the Corporate Risk Manager and the Corporate Risk Management Group during the quarter period July - September 2006, and highlights the current status of risk across the Council. As well as good management practice, this report also positively responds to a Key Line of Enquiry in Use of Resources under the Comprehensive Performance Assessment. The report is broken down into a summary in paragraphs 2 to 5, focusing on the current major risks to the Council and external changes on the horizon which may lead to potential new risks. Detail supporting this summary is to be found in the attached Appendices 3 to 6.
2. Current Status of Risks to the Council
Risks are assessed and managed at both a service and corporate level. Throughout this report, both in the summary and the Appendices, all risks are reported as Net Risk, which is based on an assessment of the impact and likelihood of the risk occurring with existing controls in place. At the end of September 2006, the major risks being managed were:
Contact: David Marshall, Corporate Risk Manager Tel: 0191 3835726 on behalf of the Corporate Risk Management Group |
Appendix 1: Implications |
Appendix 2: Background |
Appendix 3: Current Major Risks facing Durham County Council (summary) |
Catastrophic |
? | Major |
IMPACT | Moderate | ` |
? | Minor |
Insignificant |
LIKELIHOOD ? ? | Remote | Unlikely | Possible | Probable | Highly Probable |
Appendix 4: Current Major Risks facing Durham County Council (details) |
Risk No. | Service | Risk | Potential Impact | Proposed Further Treatment to mitigate the Risk |
1 | Environment | Lighting column collapse | Road accident. Personal injury or fatality. Claim on Public Liability Insurance. Health and Safety Executive (HSE) investigation. County Council and staff liable to Corporate Manslaughter charges. Potential large costs in testing and replacing columns to meet HSE requirements. Statutory implications of cutting down lighting columns which fail strength test. | Bid for funding to replace vulnerable columns. Increase Street Lighting Budget to fund increased structural testing and replacement programme. |
2 | Adult and Community Services | Ineffective commissioning of adult social care services leading to failure to release resources to invest in promoting independence and developing preventative services. | Significant costs in improving buildings to meet standards. Significant opportunity costs given higher cost of in-house services and need for internal inspection regime. Falling demand for in-house provision leads to excess capacity and negative CPA assessment (e.g. use of resources). Declining performance standards, affecting star ratings, and bringing critical inspection reports. Increasing dissatisfaction with existing services causing rising complaints. Services will not meet needs and aspirations of service users - damage to public perception of Council. | Political support for external commissioning strategy. Continuing need for growth funding Developing joint commissioning with PCT and District Councils. Need to identify new alternative providers in voluntary and community sector. |
3 | Environment | Failure to effectively implement the proposed Waste Management Contract | Funds will be diverted from other Council budgets. Extra funding from increased Council Tax. Reputational damage. | Effective leadership and management of the project. |
Risk No. | Service | Risk | Potential Impact | Proposed Further Treatment to mitigate the Risk |
4 | Strategic | Poor quality health of workforce (e.g. work related stress, exposure to health and safety risks, general standard of health of community where majority of the workforce sourced) resulting in high levels of staff absence/ turnover and less effective and efficient working. | Reduced productivity. Targets not attained. Lack of commitment. No psychological contract. Potential high turnover. Lack of employee satisfaction leading to poor engagement with customers. Higher recruitment and training costs. High absence level/turnover. | ‘Well-being at Work’ strategy being developed. Reviewing role of Occupational Health unit Stress Policy and Framework being implemented. Links into ‘Strategic Health Improvement’ initiative for improving health in the community, which will positively impact on DCC workforce. Improve link with Corporate Health and Safety group to horizon spot emerging work-related issues. Leadership Programme to widen to operational managers. Further embed appraisal system to improve management of individual performance. Improvement to make induction more consistent. |
5 | Strategic | Financial implications of increasing fuel and energy costs. For example, the increased cost to the Council for 2006-07 are estimated at up to £3 million. | Increased cost to the Council for 2006-07 estimated at up to £3 million. Evidence for this is based on examples such as street lighting costs which have increased by £1 million in the last 12 months. This increased cost may lead to budgetary pressures on frontline services. Increasing fuel costs may reduce the potential for businesses to invest in the County, and therefore impact the achievement of the ‘Economic Well-being’ targets. Charges to the public to use Community facilities e.g. schools, may increase, reducing the use of these facilities, particularly by lower income groups. Damaged reputation of the Council if the media reports that gas and electricity not being procured in a way which demonstrates greatest Value for Money. | Flexible pricing agreement now in place. Internal - review group established. External - Procurement energy expert to be employed by Regional Consortium. Refocus energy management control unit. |
6 | Environment | Failure to deliver Environmental Improvements to the Smaller Town & Village Centres | Resentment from communities. Disrepute to the County Council not being able to deliver what has been promised. | Investigate the availability for match funding. Place new bids for capital resources from Cabinet. Place new bids for staff resources from Cabinet. |
Risk No. | Service | Risk | Potential Impact | Proposed Further Treatment to mitigate the Risk |
7 | Environment | Planning enforcement procedures do not follow the due process in planning control | Legal challenge by aggrieved parties. Quashing of Notices. Bad publicity for County Council. Costs associated with above. | Draft and issue County Council Procedures to public and operators. Rigorous monitoring in accordance with new Government Regulations due to be introduced in April 2006, including Council requirement to include Recording System and agreement of Monitoring regimes with Operators. |
8 | Strategic | Failure to deliver the Building Schools for the Future programme within time and budget, with minimal disruption to service delivery | Programme not delivered within timescales. Budget overruns lead to extra funding required from the Council. Opportunities missed for radical change in use of school sites/ buildings. Programme cannot be agreed by Members. Deterioration in relationships with District Councils where they do not agree with the Programme. Damaged reputation of Council if it fails to deliver. Education standards reduce at individual schools due to disruption of major building works. | Decision surrounding LEP, ICT managed service and financial resourcing to be made in December 2006. Outline Business Case will be presented to Cabinet in February 2007. New project manager to start in November 2006. Director of Learning Skills Council and a Head Teachers representative to become members of the project board. |
9 | Strategic | Failure to comply with employee legislative requirements, such as not implementing an equality proofed pay structure under Single Status. | Employee litigation. Financial cost of equal pay/equal value claims. Poor employee relations. Conflict including potential for industrial action. Demotivated workforce. Performance fall off. Customer dissatisfaction. Failure to comply with minimum standards. Failure to improve/project Council image. Increased absence rates. Injury to employees - duty of care. Inability to complete single status exercise with trade unions, leading to employee relations issues, and diversion of resources back to equal pay claim activity. | Undertake review of the Council’s people management policy framework. Develop Health and Safety training programme. Leadership Programme to widen to operational managers. Completion of Single Status project Maintain awareness of national agenda on Single Status. |
10 | Adult and Community Services | Failure to effectively manage Gypsy and Traveller sites | Complaints to Ombudsman. Investigation by the Commission for Racial Equality. Legal challenge. Health risk to site residents. | Tolerate risk |
11 | Adult and Community Services | Reduction in Supporting People Funding | De-stabilisation of Supported Housing market. Learning Disability providers facing reduced funding. Costs transferred to Adult and Community Service budgets, increasing budget pressures. Damage to reputation of DCC. | Tolerate risk. |
12 | Strategic | Impact of climate change may lead to significant environmental changes in County Durham. | Increasing cost of repairing damage caused. Increasing cost of preventative work e.g. flood prevention, coastal erosion, drainage systems in the road network. Adverse impact on tourism. Increased demand for housing and associated demographic pressures as flood-prone areas e.g. Tees Valley, restrict further housing development. Changing rural economy. Loss of key infrastructure e.g. East Durham rail link, and corresponding impact on economic regeneration. | A cross-service action plan to deal with this risk in the long term is being developed |
13 | Adult and Community Services | Budget Management - insufficient funding to meet demand for eligible services. | Reduced performance against PAF, CSCI and CPA. Recruitment and retention problems. Rise in number of complaints and drop in user satisfaction. Damage to reputation of service. Financial overspend. Increased risk of market failure. Cycle of escalating costs due to failure to invest in preventative services. | Reduce service levels and performance to the minimum acceptable standard and statutory duties only. Improve commissioning relationship and information. Introduce new ways of delivering services e.g. Telecare, intensive home care. Freeze fees or set new performance criteria for fee increases. |
14 | Adult and Community Services | Failure to deliver the Local Area Agreement target for Direct Payments | Failure to gain of reward grant. Damage to LAA relationships. Damage to reputation of Council. | Training needed to raise awareness of DP within services. Review capacity of service to deliver against LAA target. Direct Payments actively marketed to services users by care managers. |
15 | Strategic | Failure to effectively manage a major civil incident | Loss of life and limb Unable to deliver critical services due to restrictions caused by incident Damaged reputation of Council if perception is that planning was inadequate, particularly where non-compliance to the Civil Contingencies Act Impact on local economy Diversion of resources into dealing with the incident may impact on delivery of other frontline services Financial cost of dealing with the incident | Implement actions for improvement identified from the Civil Contingencies self-assessment, and the national assessment |
Appendix 5: Total of Current Major Risks facing Durham County Council |
Catastrophic | 2 | 1 | 0 | 3 | 1 |
? | Major | 3 | 8 | 2 | 5 | 0 |
IMPACT | Moderate | 12 | 40 | 30 | 10 | 1 |
? | Minor | 23 | 0 | 24 | 4 | 2 |
Insignificant | 14 | 2 | 4 | 1 | 45 |
Remote | Unlikely ? | Possible LIKELIHOOD | Probable ? | Highly Probable |
Appendix 6: Summary of High Impact and High Likelihood Risks |
Service | Risk | Net Impact | Net Likelihood | Conclusion |
Environment Services | A lighting column collapse | Catastrophic | Highly Probable | Treat |
Strategic | Failure to deliver the Building Schools for the Future programme within time and budget, with minimal disruption to service delivery | Catastrophic | Probable | Treat |
Environment Services | Failure to effectively implement the proposed Waste Management Contract | Catastrophic | Probable | Treat |
Adult & Community Services | Ineffective commissioning of adult social care services leading to failure to release resources to invest in promoting independence and developing preventative services | Catastrophic | Probable | Treat |
Environment Services | Failure to deliver ‘Environmental Improvements’ to the Smaller Town & Village Centres | Major | Probable | Treat |
Adult & Community Services | Management of Gypsy and Traveller sites | Major | Probable | Treat |
Environment Services | Planning enforcement procedures not procedurally correct | Major | Probable | Treat |
Corporate Services | Poor quality health of workforce impacting on service delivery | Major | Probable | Treat |
Adult & Community Services | Reduction in Supporting People Funding | Major | Probable | Treat |
Adult & Community Services | Budget Management - insufficient funding to meet demand for eligible services | Major | Possible | Treat |
Strategic | Financial implications of increasing fuel and energy costs | Moderate | Highly Probable | Treat |
Strategic | Failure to comply with employee legislative requirements | Moderate | Probable | Treat |
Adult & Community Services | Failure to deliver LAA target for Direct Payments | Moderate | Probable | Treat |
Strategic | Impact of climate change may lead to significant environmental changes in County Durham | Moderate | Probable | Treat |
Strategic | Failure to effectively manage a major civil incident | Moderate | Probable | Treat |
Adult & Community Services | Budget cuts to the Welfare Rights Service will affect ability of Welfare Rights to raise or save money | Moderate | Probable | Treat |
Adult & Community Services | Failure to observe the legislation that surrounds Gypsy and Traveller issues | Moderate | Probable | Treat |
Corporate Services | Lack of a corporate programme of training/ inspection of accessible vehicles | Moderate | Probable | Treat |
Service | Risk | Net Impact | Net Likelihood | Conclusion |
Adult & Community Services | Failure to implement a Gypsy and Traveller strategy may have a negative impact on the lives of the Gypsy and Travelling Community, and the settled community | Moderate | Probable | Treat |
Environment Services | Failure to deliver ‘Environmental Improvements’ to the Major Centres and Rural Major Centres | Moderate | Probable | Treat |
Chief Executive's Office - Customer Services | Inadequate level of service delivery to end users | Moderate | Probable | Treat |
Environment Services | That BV103 (satisfaction with Public Transport Information) may remain in 4th Quartile after next survey in Autumn 2006 | Moderate | Probable | Treat |
Chief Executive's Office - Customer Services | Adequate and effective IT Strategy not in place | Moderate | Possible | Treat |
Chief Executive's Office | Contact Centre not in place | Moderate | Possible | Treat |
Adult & Community Services | Death or Harm caused by an Adult service user where service failure has been identified | Moderate | Possible | Treat |
Environment Services | Failure to advise on key decisions | Catastrophic | Unlikely | Treat |
Corporate Services | Poor performance of contractor resulting in delay and cost overrun, leading to financial collapse of the contractor. | Catastrophic | Remote | Treat |
Corporate Services | Incorrect procurement advice due to ignorance/error/non compliance | Catastrophic | Remote | Treat |
Environment Services | Not following due process in determining planning applications, resulting in applications being determined as procedurally incorrect | Major | Unlikely | Treat |
Chief Executive's Office - Customer Services | Failure of the County Durham E-Government Partnership | Major | Unlikely | Treat |
County Treasurer | Failure to achieve the target savings included in the 2006/7 Budget | Major | Unlikely | Tolerate |
Environment Services | Failure to meet reporting deadlines | Major | Unlikely | Treat |
Chief Executive's Office - Customer Services | Inability to attract and retain staff and skills | Major | Unlikely | Treat |
Strategic | Local Area Agreement may not work effectively | Major | Unlikely | Treat |
Chief Executive's Office - Customer Services | Major Interruption to IT Service Delivery | Major | Unlikely | Treat |
Adult & Community Services | Non delivery of Community Safety Strategies | Major | Unlikely | Tolerate |
County Treasurer | Dual Responsibility Arrangements do not deliver anticipated benefits | Major | Remote | Tolerate |
County Treasurer | Failure to set a budget within the statutory date | Major | Remote | Tolerate |
County Treasurer | Failure to set a robust budget to manage the Authority’s finances | Major | Remote | Tolerate |
Children and Young Peoples Service | Failure to manage high-cost placements effectively | Moderate | Unlikely | Tolerate |
Children and Young Peoples Service | Failure to protect child from death or serious harm (where service failure is a factor or issue). | Moderate | Unlikely | Tolerate |
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