Meeting: Corporate Scrutiny Sub-Committee (Meadowfield - - 03/04/2007 10:00:00 AM)
Item: A5 Effective Corporate leadership Quarter 3 Performance 2006/07
| Report of the Head of Corporate Policy |
1 The purpose of this report is to provide an update of quarter 3 performance and 2005/06 quartile positions for the authority’s corporate priorities and the Best Value Performance Indicators (BVPIs) relevant to our Corporate Aim, Ensuring Effective Corporate Leadership.
2 Full details of our objectives, achievements and plans for this aim are set out in the relevant section of the Corporate and Best Value Performance Plan 2006/07. Our main corporate leadership priorities are represented by the Embracing Change programme. This includes: performance management, equalities and diversity, the People Strategy, Community, Localism and Access, and the BVPIs reported here tell us how we are doing in some of these areas. 3 Performance for quarter 3, 2006/07 and quartile positions for 2005/06 for BVPIs aligned to Ensuring Effective Corporate Leadership are available in Appendix A.
4 To gain maximum impact of performance management intelligence from Performance Plus, the system requires tolerances and milestones to be set for targets. A zero tolerance is applied alongside graduated milestones, where appropriate, up to the year-end 2006/07.
TO VIEW TABLE PLEASE CLICK ON PDF ATTACHMENT OR REFER TO HARD COPIES LOCATED IN CORPORATE SERVICES AND THE COUNTY RECORD OFFICE 5 There are 17 BVPIs relevant to our Corporate Aim, Ensuring Effective Corporate Leadership. Of these, 4 indicators improved performance, 4 deteriorated, 2 remained static and 7 could not be updated due to the transition from Open Door to Resource Link. Indicators that could not be updated for this report will be reported to the corporate scrutiny sub-committee of the 29 May 2007.
TO VIEW TABLE PLEASE CLICK ON PDF ATTACHMENT OR REFER TO HARD COPIES LOCATED IN CORPORATE SERVICES AND THE COUNTY RECORD OFFICE 6 8 BVPIs relevant to our Corporate Aim, Ensuring Effective Corporate Leadership have been placed into quartiles for 2005/06. Of these, 2 deteriorated from 2004/05 and 6 remained static. Details are included in Appendix A.
7 There is one corporate priority for improvement aligned to Ensuring Effective Corporate Leadership:
TO VIEW TABLE PLEASE CLICK ON PDF ATTACHMENT OR REFER TO HARD COPIES LOCATED IN CORPORATE SERVICES AND THE COUNTY RECORD OFFICE Areas of improved performance 8 The following indicators improved during quarter 3, 2006/07:
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BV 2b - The duty to promote race equality
During quarter 3, Durham County Council provided evidence of compliance with an additional 2 sections of this indicator. Therefore, it is now compliant with 16 of the 19 areas required.
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BV 8 - invoices paid within 30 days Performance has improved since quarter 2. 295,926 were paid within 30 days of receipt or within the agreed payment terms. 20,627 (6.5%) were not.
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BV 156 - % LA buildings accessible to people with a disability The percentage of local authority buildings accessible to people with a disability has increased further during quarter 3. Works are commissioned for DDA (Disability Discrimination Act) improvements to a further 2 properties which will allow Durham County Council to meet its 55% target by 31 March 2007.
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BV 174 - racial incidents per 100,000 population In the year to 31st December 2006, there were 34.61 racial incidents per 100,000 population (173 incidents in total). Performance is currently better than target.
Areas of deteriorated performance 9 The following indicator deteriorated during quarter 3, 2006/07:
· BV 157 - % e-government
This apparent deterioration in performance is due to an additional 124 interactions being added to the PID (process identifier) list. This has generated work for services and we will resume our progress back towards our 100% target.
10 Indicators from the 2006 Best Value User Survey
The Best Value User Survey was distributed to 6000 random addresses in County Durham in autumn 2006. A number of BVPIs are generated from this survey and two are relevant to this themed scrutiny, both of which have resulted in poorer performance than in 2003/04. .
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BV 3 - Satisfaction - council overall Overall satisfaction with the council decreased by 4 percentage points and the target set following the 2003/04 survey was not achieved. This movement reflects the national trend for all county councils which is down by 4 percentage points.
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BV 4 - Satisfaction - complaint handling Satisfaction with complaint handling decreased by 2 percentage points and performance is worse than the target set. However, Durham’s performance is 1 percentage point above the national average.
Recommendations That Corporate Scrutiny Sub-Committee Members:
(i) note the contents of this report
(ii) agree to receiving subsequent quarterly performance progress reports
Contact: Debra Kitching Tel: 0191 383 4186
TO VIEW APPENDIX A PLEASE CLICK ON PDF ATTACHMENT OR REFER TO HARD COPIES LOCATED IN CORPORATE SERVICES AND THE COUNTY RECORD OFFICE |
Attachments
Corporate Report - 26 February 2007 (v2).pdf;
corporate macro for tables - P+.pdf