Meeting documents
Health Scrutiny Sub-Committee (DCC)
Monday 9 January 2006
Meeting: Health Scrutiny Sub-Committee (County Hall, Durham - Committee Room 2 - 09/01/2006 10:00:00 AM)
Item: A6 Issues from the Patient Advice and Liaison Service (PALS) - Quarterly Report from Durham and Chester-le-Street Primary Care Trusts PALS
| Health Scrutiny Sub-Committee | |
| Report of Head of Overview and Scrutiny |
Purpose of Report
1. To explain the latest quarterly report from the Patient Advice and Liaison Service (PALS) Service relating to the Durham and Chester-le-Street Primary Care Trust.
Background
2. The Durham and Chester-le-Street Primary Care Trust PALS report for the period 1 st July - 30 September 2005 indicates a number of key themes which may be of interest to the Health Scrutiny Sub-Committee. The themes were:-
- Of the 122 cases in the current period, there was a wide variety in the types of issues raised.
- Appointments - Ten issues raised relating to delay - four of which were in relation to Podiatry
- Dental - Nine issues relating to Dental Services, seven with regard to accessing a dental practitioner.
- Concerns - 39 concerns were raised across a wide range of services. A high proportion of these concerns were very complex.
- Out of Hours - Three issues were raised, one of which was pursued as formal complaint.
- Prescribing/Dispensing - Two issues relating to prescribing/dispensing errors which were pursued as formal complaint (One case also referred to above under Out of Hours)
- Ambulance - Five issues raised relating to complex ambulance bookings
Recommendation
3. You are asked to note this report.
| Contact: Ian Mackenzie Tel: 0191 383 3506 |
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Attachments
OSC Summary Report July to September 2005.doc