Meeting documents

Standards Committee (DCC)
Thursday 21 August 2008


            Meeting: Standards Committee (County Hall, Durham - Committee Room 1 - 21/08/2008 10:00:00 AM)

                  Item: A6 Annual Report of Representations 2007/2008


         

Report of Rachael Shimmin, Corporate Director of Adult and Community Services
1. Purpose of Report To inform Standards Committee of the performance of Adult and Community Services in respect of the handling and consideration of representations, as contained in the (attached) Annual Report on Representations 2007/08. 2. Background
Publication of an Annual Report on Representations is a statutory requirement for Social Care.
The Annual Report contains information about how Adult and Community Services has performed in its management and operation of the Representations Procedure against national and local standards.
The Report also includes details about representations, including comments/ suggestions, compliments and complaints, received from customers during the year.

3 Recommendations
Standards Committee are requested to:

3.1 note the content of the Annual Report and provide feedback on the contents if appropriate.

3.2 endorses the publication of the Report and its circulation to key stakeholders.

Background Papers

Annual Report on Representations 2007/08.
Contact: Rachael Shimmin, Corporate Director A&CS
Adult and Community Services
Tel: 0191 3833296


Attachments


 annual report - full report.pdf