Decision details

RES 5702 - Standardisation of Income handling approach across Customer Access points (Part 3 C Table 1(4)(b)) (Part A)

Service: Resources

Ref no.: RES 5702

Decision Maker: Corporate Director of Resources

Decision status: Recommendations Approved

Decision:

Approve the decision to remove income handling from all CAPs and to standardise the approach across the estate. Customer will still have the ability to utilise and be supported via e-payment solutions / telephone payment solutions in CAPs. Proposals will remove chip and PIN card readers from all CAPs.

Publication date: 01/05/2025

Date of decision: 30/04/2025

Accompanying Documents: