Agenda

Joint Meeting with Corporate Issues Overview and Scrutiny, Overview and Scrutiny Management Board - Thursday 26 January 2017 9.30 am

Venue: Committee Room 2 - County Hall. View directions

Contact: Jackie Graham 03000 269704

Items
No.	Item
1.	Apologies. View the background to item 1.
2.	Substitute Members. View the background to item 2.
3.	Minutes of the meeting held 25 November 2016 PDF 71 KB View the background to item 3.
4.	Declarations of Interest, if any. View the background to item 4.
5.	Medium Term Financial Plan (7), Council Plan, Service Plans 2017/18 - 2019/20 and 2017/18 Budget PDF 113 KB View the background to item 5. Joint Report of the Corporate Director Resources and Director of Transformation and Partnerships. Additional documents: 4 MTFP Dec Cabinet Report , item 5. PDF 345 KB
6.	Quarter 2 2016/17 Performance Management Report PDF 766 KB View the background to item 6. Report of the Director of Transformation and Partnerships.
7.	Customer Feedback: Complaints, Compliments and Suggestions 2016/17 - Quarter 2 PDF 83 KB View the background to item 7. Report of the Corporate Director Regeneration and Local Services. Additional documents: Q2 Customer Feedback Report - CIOSC Jan 17 (2) Appx 2 , item 7. PDF 206 KB
8.	Quarter 2 September 2016: Forecast of Revenue and Capital Outturn 2016/17 PDF 170 KB View the background to item 8. (i) Report of the Corporate Director Resources (ii) Report of the Director of Transformation and Partnerships Additional documents: 2 TAP - Q2 Revenue and Capital Forecast Outturn 2016-17 , item 8. PDF 156 KB
9.	Customer Relationship Management System Review - Report and Recommendations PDF 90 KB View the background to item 9. Report of the Director of Transformation and Partnerships. Additional documents: CRM LTR Final Report to CIOSC260117 , item 9. PDF 278 KB
10.	Such other business as, in the opinion of the Chairman of the meeting, is of sufficient urgency to warrant consideration. View the background to item 10.