Agenda and minutes

Joint Meeting with Overview & Scrutiny Management Board, Corporate Issues Overview and Scrutiny Committee - Thursday 26 January 2017 9.30 am

Venue: Committee Room 2 - County Hall. View directions

Contact: Lucy Gladders 03000 269712

Items
No.	Item
1.	Apologies View the background to item 1. Minutes: View the minutes text for item 1.
2.	Substitute Members. View the background to item 2. Minutes: View the minutes text for item 2.
3.	Minutes of the meeting held 25 November 2016 PDF 71 KB View the background to item 3. Minutes: View the minutes text for item 3.
4.	Declarations of Interest, if any. View the background to item 4. Minutes: View the minutes text for item 4.
5.	Medium Term Financial Plan (7), Council Plan, Service Plans 2017/18 - 2019/20 and 2017/18 Budget PDF 113 KB View the background to item 5. Joint Report of the Corporate Director Resources and Director of Transformation and Partnerships. Additional documents: 4 MTFP Dec Cabinet Report , item 5. PDF 345 KB Minutes: View the minutes text for item 5.
6.	Quarter 2 2016/17 Performance Management Report PDF 766 KB View the background to item 6. Report of the Director of Transformation and Partnerships. Minutes: View the minutes text for item 6.
7.	Customer Feedback: Complaints, Compliments and Suggestions 2016/17 - Quarter 2 PDF 83 KB View the background to item 7. Report of the Corporate Director Regeneration and Local Services. Additional documents: Q2 Customer Feedback Report - CIOSC Jan 17 (2) Appx 2 , item 7. PDF 206 KB Minutes: View the minutes text for item 7.
8.	Quarter 2 September 2016: Forecast of Revenue and Capital Outturn 2016/17 PDF 170 KB View the background to item 8. (i) Report of the Corporate Director Resources (ii) Report of the Director of Transformation and Partnerships Additional documents: 2 TAP - Q2 Revenue and Capital Forecast Outturn 2016-17 , item 8. PDF 156 KB Minutes: View the minutes text for item 8.
9.	Customer Relationship Management System Review - Report and Recommendations PDF 90 KB View the background to item 9. Report of the Director of Transformation and Partnerships. Additional documents: CRM LTR Final Report to CIOSC260117 , item 9. PDF 278 KB Minutes: View the minutes text for item 9.