Agenda item

Future Reporting Arrangements for Complaints, Compliments and Suggestions - Report of Assistant Chief Executive and Corporate Director, Neighbourhood Services

Minutes:

Consideration was given to the report of the Assistant Chief Executive and the Corporate Director, Neighbourhood Services. The report outlined proposals for aligning the reporting of complaints, compliments and suggestions from Standards Committee to Corporate Issues Scrutiny Committee, linked to wider performance management reporting and following consideration by Constitution Working Group (for copy see file of Minutes).

 

The Deputy Monitoring Officer detailed the report, advising that the Standards Committee would continue to hold responsibility for Code of Conduct complaints, as well as continuing to be responsible for approving and making payments or provide other benefits in cases of maladministration as determined by the Local Government Ombudsman.

 

Resolved:

 

That the report be noted.

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