Agenda item

Report of the Interim Corporate Director, Neighbourhood Services.

The Committee considered a report of the Interim Corporate Director Neighbourhood Services which presented for consideration the Customer Feedback: Complaints, Compliments and Suggestions year-end report (for copy see file of minutes).

The Customer Relations, Policy & Performance Manager presented the report which provided a breakdown of all corporate complaints received during the 2015/16 financial year, an overview of complaints made to the Local Government Ombudsman (LGO), as well as compliments and suggestions relating to all service areas.

Councillor Lethbridge commented that he was extremely impressed with the breadth of analysis undertaken in compiling the report.

Councillor Wilkes in referring to discussion at a previous meeting relating to accessibility of information for members via the CRM system, asked whether a facility which would enable members to view reported issues within their area would be available this year. In response the Customer Relations, Policy & Performance Manager advised that the new CRM system would be going ‘live’ later this year and it was hoped that this information would be available for members from around Quarter 2.

Resolved:

That the content of the report be noted.