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Agenda item

Quarter One 2018/19 Performance Management Report


The Board considered a report of the Director of Transformation and Partnerships which presented progress towards achieving the key outcomes of the Council’s corporate performance framework by Altogether priority theme for the first quarter of the 2018/19 financial year (for copy see file of Minutes).


Councillor Adam, Chairman of Environment and Sustainable Communities, confirmed that he had attended a recent meeting which had confirmed that further investigation into fly-tipping would take place as 62% was found to consist of household waste.


The Head of Strategy referred to Mental Health Day on 10 October and highlighted the attendance management data contained in the report, with most sickness absence occurring due to symptoms of mental health and fatigue.  The Head of People and Talent Management confirmed that of the 33.69% sickness relating to mental health and fatigue, 23% was not work related.  Nevertheless, there were a lot of support mechanisms which staff could access.  With regards to long term sickness, she confirmed that most employees returned to work within 6 months.


Councillor Boyes queried whether information could be provided with regards to the percentage of manual or clerical posts contained within the categories and whether musculo-skeletal issues were more prevalent in manual workers. The Head of People and Talent Management confirmed that more front line operatives suffered with musculo-skeletal issues but the Council initiated physiotherapy as early as possible to prevent long term conditions developing.


Councillor Jopling referred to mental health issues being more prevalent as people were not afraid to report it now and referred to recent campaigns addressing stigma.  She added that there were triggers for episodes of depression and managers needed to be aware of the signs, in order to intervene early, for example performance issues may indicate a stress related condition.  Councillor Jopling suggested a preventative approach, investigating triggers in the workplace and ensuring Managers were aware of early signs of mental health issues.  Councillor Maddison referred to the Inspire Team and transformation arrangements which would hopefully include ways to identify issues with staff as early as possible. 


Councillor Makepeace queried whether people on long term sickness, returned to work with six months because salary was decreased to half after six months.  The Head of People and Talent Management confirmed that salary was halved after six months, however, most people tended to return to work within three to five months which indicated that the Council’s response and support mechanisms with regards to long term sickness absence were assisting in getting staff back to work.


In response to a question from Councillor Jopling, the Head of Strategy confirmed that an increase in FOI requests did not indicate dissatisfaction with service as they were requests for information held by the Council and not a source of customer feedback.  The increase was perhaps due to people not previously being aware that they had the right to ask for this information.  She further explained that the make up of requests was around one third from business, one third from the public and one third requests for information from the press. The complexity of requests challenged the Council to improve the way information was held.




i)          That the council’s performance at quarter one be noted.

ii)         That the changes to the Council Plan outlined in the report be noted.

Supporting documents:


Democratic Services
Durham County Council
County Hall
County Durham
03000 269 714