Agenda item

Consideration was given to the report of the Corporate Director, Neighbourhood Services, the purpose of which was to present performance in relation to complaints, compliments and suggestions for quarter 3 of 2011/12 and to highlight any learning outcomes resulting from them. In addition the report provided an update in relation to developments in the collection, monitoring and management of complaints (for copy see file of Minutes).

The Service Development Manager was in attendance to deliver the report and an overview presentation of the statutory, non statutory and Local Government Ombudsman complaints received throughout the period (for copy of slides see file of Minutes)

The Chair advised that having taken a regular quarterly visit to the Corporate Complaints team she had again been concerned in relation to the level of complaints made to the Council resulting from the harmonisation of the Council’s benefits systems. However it was to be noted that the production and circulation of an information leaflet which had been distributed to all Housing Benefit recipients, demonstrated that progress with the situation was being made.

Resolved:

That the report be noted.