Agenda item

Consideration was given to the report of the Corporate Director, Children and Young People’s Services, which detailed the performance of Durham County Council’s Children and Young People’s Services’ Representations Procedure (for copy see file of Minutes).

The Quality Performance and Planning Manager and the Representations and Quality Officer, Children and Young People’s Services, were both in attendance to present the report.

It was reported that the Annual Report indicated positive improvements and achievements in performance in relation to the handling and consideration of representations, including complaints, during the year 1 April 2010 – 31 March 2011. Members were further advised that the Annual Report had been shared with Ofsted, who in turn had made a number of positive references to the procedures used and had given an outstanding rating to the Service.

The Committee congratulated the Service on the achievements and improvements which had been made.

Resolved:

That the report be noted.