Agenda item

Consideration was given to the report of the Corporate Director, Children and Adults Services, which provided information regarding the management of Statutory complaints. The report also included details about the compliments and comments received from service users and carers during the year (for copy see file of Minutes).

The Strategic Manager, Quality Assurance, was in attendance to deliver the report and in doing so, highlighted to the Committee key areas of the Annual Report. In concluding, the Strategic Manager, Quality Assurance, advised that the Report indicated the positive achievements made by the service in relation to the handling and consideration of complaints and compliments. It was felt that the approach taken by the service was successful and would continue to be developed to make further improvements.

The Committee congratulated the service on the Report and the Chair commented that it was pleasing to see the number of compliments which the service had received during 2012/13.

In response to a query from a Member, the Strategic Manager, Quality Assurance, clarified the control measure, known as Capacity Testing, which was in place to ascertain whether a client was capable of pursuing a complaint.

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Resolved:

That the report be noted.