Agenda item

Consideration was given to the sixth Annual Representations report in respect of services to children, young people and their families, for the period 1 April 2011 to 31 March 2012 (for copy see file of Minutes).

The Representations and Quality Officer, Children and Young Peoples Services, was in attendance to present the report. Members were advised that the aim of the report was to provide performance information in a concise manner and detailed information, such ass the aims of and procedures for complaints handling, could be supplied to Members upon request.

Members were advised that a range of factors would influence whether a complaint was classed as complex. For example, complaints where multiple children were involved, or where numerous issues were raised within one complaint, then such instances would be classed as complex.

Resolved:

That the report be noted.